Safe Number Safe Call Instructions

Start and Testing your Safe Number

When your personal number is set up it will be ready to go and you don’t need to do anything to use it straight away (other than tell people the number!).

When you get a call from your Safe Number, you will hear a brief message saying "Safe Number Call" before the caller is transferred. That way, you can tell the call apart from calls direct to your landline or mobile number.

IMPORTANT!! If you decide to test by calling from your mobile, or other number your Safe Number can divert to, you won’t hear the same as an external caller. The Safe Number server knows it’s you calling and gives you a menu of options. If you want to hear what a normal caller hears, call from another phone, or get a friend to call your Safe Number.

* 9 : Block Nuisance Callers

Pressing the * Key during a call and the caller will be placed on hold (they will hear music and won’t be able to hear you). You can then press * again to return to the caller or press 9 to block their calling number. Even if they call back straight away, they won’t get through.

You can also block a number by dialling your own Safe Number, selecting 4 from the menu, and typing in the number to block. Change Which Number Rings

Your Safe Number can ring at any landline or mobile number.

	To change from the phone: 1. Dial your Safe Number from a phone that is listed as being one that can take calls. 2. Select option 5 from the menu and follow instructions.
	To change from a computer: 1. Login to your Safe Number account using the last 4 digits of your Safe Number and password that was emailed to you. 2. Select your Home, Work or Mobile number from here. You can also send your calls straight to voicemail if you want.

Make a Call from your Safe Number

Rather than withholding your number, there are occasions where you may wish to call as if the call were coming directly from your Safe Number.

To do this, simply dial your Safe Number from a phone that is programmed to receive Safe Number calls. Select option 1 from the menu. You will hear dial tone and can then dial any number.

Using Safe Number Voicemail

Your Safe Number comes with voicemail. You can switch all Safe Number calls to voicemail (this will not affect callers who call your mobile directly) or calls will go to voicemail when you do not answer.

You can record a voicemail greeting by dialling your own Safe Number and selecting option 3 from the menu.

To listen to your voicemail messages:

	From your phone: 1. Dial your Safe Number from a phone that is listed as being one that can take calls. 2. Select option 2 from the menu and follow instructions.
	From a computer: 1. Login to your Safe Number account using the last 4 digits of your Safe Number and password that was emailed to you. 2. Select Messages from the menu. You need to have speakers attached to your computer to hear messages this way!  You can play, save and delete new messages.

Call Reports and Call Recording

Details of each call made to and from your Safe Number are recording, including the time and date and caller’s number. These can be viewed at any time by logging on to the web site. In addition, every call to your Safe Number is recorded and remains available to be heard on the site for up to one month.

From a computer: 1. Login to your Safe Number account using the last 4 digits of your Safe Number and password that was emailed to you. 2. Select Reports to see reports of Inbound or Outbound calls to your system or Messages to hear the conversation recordings. These are stored alongside your voicemail messages but identified distinctly as recordings.